Which framework should we actually be working to?
For most New Zealand businesses: NIST CSF 2.0 to organise the conversation, the CIS Controls or the Essential Eight to decide what to do next, and ISO 27001 only if a customer or a regulator is asking for certification. Working to three frameworks at once is a common and expensive mistake. We will tell you which one your situation calls for, and it is usually one.
Do you run the security operations centre yourselves?
We own your architecture, your detection rules, your roadmap and the outcome. Overnight monitoring capacity, offensive testing and digital forensics are delivered with accredited specialist partners under our service levels and our contract with you. That is how a practice this size gives you a genuine night shift and a genuine forensics capability. Ask us who performs any part of your service and you get a straight answer in writing.
Is the AI part real, or is it a label on the same product?
Two specific things. First, AI reads the alert volume and clears the noise, so analysts spend their hours on real incidents - that is measurable in how fast we get to something. Second, and more urgently for most businesses, the AI you are adopting is a new risk that needs governing. A person makes every decision that affects your business, and you can see what was flagged, what was cleared and why.
We are rolling out Microsoft Copilot. What do we need to do first?
Fix your permissions. Copilot inherits exactly what each person can already reach, so if a folder was shared too widely years ago and nobody noticed, anyone can now simply ask for what is in it. A readiness assessment finds the oversharing, we fix it, we apply sensitivity labels and loss prevention rules, and then you switch it on. Doing it in that order is the difference between a successful rollout and a stalled one.
What is the difference between a penetration test and a red team?
A penetration test finds as many weaknesses as possible in an agreed scope, and you get a list to fix. A red team picks an objective - reach the payroll data, for example - and tries to get there without being caught, which tests your detection and your people as well as your systems. Most businesses want the test first and the red team once the obvious things are closed.
We already have Microsoft 365. Is that not secure?
Microsoft 365 gives you genuinely good security tools. It does not turn them on, tune them for your business, or read the alerts they produce - and it does not back up your data. Most businesses we take on are already paying for controls they have never switched on.
We are small. Would anyone bother targeting us?
Almost nothing that reaches a small business was aimed at it. Attacks are automated, they scan everything, and they take whatever answers. AI has made the convincing phishing email free to produce, which removed the last reason to skip small targets. Being small is not cover - it usually just means nobody is watching.
Are we locked into a contract?
No. Plans are month to month. If you leave, we hand over your documentation, your detection rules and your backup copies rather than holding them hostage.